personal banker

teller

branch manager

analyst

lead teller

T-Mobile Premium Retailer | GP Mobile

I'm aware that sales are a numbers game. I've been in sales since I was 18. From standard retail, pet market retail and wireless sales retail. However, I've never felt more like like a company couldn't careless about you unless you were going above and beyond. I put in countless hours of my life for a company that wouldn't even blink if I died. I was always on a "final" (which I've never even been written up for any other company I've EVER worked for) and was told figure it out or you're done. If I was failing at something instead of coming and showing me how to achieve I was simply told do it or your gone. Not from co-workers or store management but from my boss(DM) to regional and even vp of sales etc..GP doesn't care how you do it so long as you hit the number. IE: cramming accounts, unplugging trackers, force customers to buy stuff they don't need, a promise of credits customers never received. I couldn't and wouldn't participate in those types of things. Honest sales is what I dud my very best to do. If it wasn't a right fit for a customers I'd be honest. I would wake up dreading my day when before we merged with GP and was Spark Wireless I loved my company I worked for and loved and appreciated all upper management including one of the co-owners of the franchise. Please re-evaluate how you'd fit in with the current GP and ask not what you can bring to GP but what exactly can they do for you. 

I started off enjoying this job. The work was good, coworkers were great, and the pay was decent. But things went downhill fast.

Management changed three times in a short period, including the district manager. This led to chaos and mixed messages. They pushed us to use shady sales tactics, which went against my ethics. It was a nightmare trying to balance doing the right thing and meeting their unrealistic expectations.

They promised me a promotion after 6 months but delivered it 4 months late. For two of those months, I was doing a manager's job without the title or pay. Talk about being taken advantage of.

As an assistant manager, I was constantly putting out fires caused by customers being misled. Keeping the team motivated was nearly impossible with upper management breathing down our necks about numbers.

The final straw was when they tried to force me to move to a store an hour further away. They lied about it being busier and more profitable, and gave me no choice in the matter. It was a "take it or leave it" situation.

I walked away from this job with some good friends from my coworkers, but a bitter taste in my mouth from the experience with upper management. The whole ordeal left me feeling used and undervalued. Potential employees, consider yourselves warned.

While the company offers potential for earning, I found the work environment to be challenging and the company culture to be somewhat misaligned with my values.
One of the primary concerns I had was the pressure to meet sales quotas, specifically regarding postpaid lines. While I understand the importance of meeting targets, I felt that the emphasis on adding lines, even when customers didn't need or want them, compromised customer satisfaction and my integrity.
Additionally, the company's management structure seemed to create a stressful environment. District managers often faced pressure from higher-ups, which was passed down to store managers and ultimately to sales representatives. This constant stress can impact morale and job satisfaction.
If you're considering working at T-Mobile, I recommend exploring corporate locations rather than authorized retailers. Corporate locations may offer a different work environment and potentially better compensation structures.
Overall, while there are opportunities for earning at GP, I would advise potential employees to carefully consider the company culture and work environment before making a decision.


It's a sales job. But in the worst way. Sales is prioritized over customer service. If you speak to a customer or pull an account you'd better be selling them something. It doesn't matter if they're 78 years old or not, they need to activate a device! If they're not activating something management has you refer them to care for general help questions. I understand having goals is a part of it but I, personally, refuse to slam a customer account or push something they don't need. Management will write you up if you don't close a sale. It's shady business practices and that's why I'm leaving. The district manager deems a customer not worth their time, and I got in trouble for helping solve an issue with that customer and providing customer service. Goals move based on the hours you work, making it even more difficult to obtain your commission check. So just when you think you reached your monthly goal, it shoots up at the end of the month, just out of reach. Hourly pay isn't worth it. This job is great if you're a sleazy used car salesman and have no integrity.

My experience with the job itself and the work has been more or less what I've come to expect working in a retail position. The opportunity to make money is there if you are willing to put your best foot forward and know how to engage with people. 

Management and coworkers are another side to this job that I feel leaves a bit to be desired. While you may be performing your job to the letter, others are not always so inclined. The repercussions for just kind of phoning in the day on their end can sometimes be met with management asking YOU why THEY aren't doing their job. Ever so occasionally depending on your location, a higher up will remove a manager from a location and take a while to fill the gap in leadership. This leads to certain aspects of their job not being completed and higher ups look at the store being poorly run. In my experience I can't go one week without being contacted on my day off or asked to work a double cause of staffing issues.


That aside the meat and potatoes of the job is mildly interesting if not a little mundane some days. 

I’m truly grateful for the opportunity to be part of Luna Wireless. My journey hasn’t always been easy—I’ve faced challenges and obstacles along the way—but through hard work, persistence, and determination, I’ve been able to rise above them and grow both personally and professionally.

Being at a company like Luna Wireless makes that journey even more meaningful. It’s rare to find a workplace that not only values your contributions but genuinely understands your worth as an individual. Here, I feel seen, supported, and motivated to keep pushing forward.

Luna Wireless has created an environment where effort is recognized, growth is encouraged, and people are treated with respect. I’m proud to be part of a team that uplifts each other and celebrates progress. It’s more than just a job—it’s a place where I can continue building my future with confidence.
If you don't like to work hard for yourself or your family this is not the place for you. I wake up proud to be in this company.

Company lacks integrity, morale, and is corrupted.
Worked here for 3 years, organization within company is horrible. People in higher positions in management take advantage of their power and abuse with it.
Pay is mediocre and the expectancy of sales is absurdly high to get very minimum in return. 
New hires do not last very long and there is constantly people quitting and getting hired, making it hard to find a stable team.
System within company gets constantly restructured, in very short amount of periods, only for the benefit of those who hold higher positions. 
Lots of stress and pressure for minimal benefits in return for the employee.
They will also hire you as a part time employee, even if you have the hours of a full time employee, so you won’t qualify for benefits such as pto, sick days, etc. You have to be with the company for a while to become full time with benefits.

The management here is atrocious, but I'm a job like this, management is everything. Their commission compensation is basic and designed for you to fail a moving quota so they can pay you less. Also their supervisors are crude and inappropriate around their subordinates, to almost no punishment from HR. If you're lucky enough to land in a busy store, they'll praise you, but then they'll transfer you to a slow store and blame how badly that stores doing on you. If a singular day is allow because no one came in, it's still your fault since they want you to run outside in the great and do a dance and jig for the customers. If you don't want to work for disrespectful people who barely pay you whole simultaneously having the same level of professional etiquette as their show size instead of their age, I wouldn't work here.

I started out here as a Mobile Expert and worked my way up to management. I loved T-Mobile initially but this company is now pushing extremes. My mental health has declined sharply, management only cares about numbers and pays little to no attention to their employees well-being. COVID protocols are non existent. Commission structure is a joke. T-Mobile merged with Sprint and there was no change in pay, but 2x the workload and escalations on service. When they fall behind on a metric, they schedule meetings outside of the work schedule, on days off or before heading into work where they probe you, put you on the spot and make you feel absolutely miserable. There’s no work life balance and they expect you to over achieve 24/7 for the chump change they pay you. Don’t apply here. 

Always looking for ways to not pay commissions. 
Too many metrics to hit for max payout.
Management and teams' goals are not aligned.
Traffic conversion metrics make for a bad customer experience and stressful environment.
Want to keep talent, but not pay enough to keep that talent. They prefer understaffed stores and don't allow overtime as necessary. Want you to work Saturdays, but schedule everything throughout the week so you can't disconnect from work. 
Too much fluctuation in commissions. Not paid off every sale unless hitting the total goal. Commission one month could be $200 and the next $2,000.. Hourly pay is too low and not competitive in todays market within our state and cost of living. 

Top Job Titles	Average Salary
Personal banker 75 salaries reported	$25.81 per hour
Teller 82 salaries reported	$20.20 per hour
Branch manager 53 salaries reported	$86,170 per year
Analyst 6 salaries reported	$71,000 per year
Lead teller 54 salaries reported	$21.64 per hour

Working at KeyBank: Company Overview and Reviews

KeyBank

KeyBank Ratings

Popular jobs at KeyBank

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected